Team Leader – Full-Time In Office Jobs in Gurgaon

Team Leader Jobs in Gurgaon – Leading BPO Teams

Looking for Team Leader opportunities in Gurgaon? This Full-Time position at Ferns and Petals offers a fantastic opportunity to lead and motivate a team in a dynamic, in-office environment. We are seeking a dedicated individual to manage team activities, drive performance, and contribute to the overall growth of our organization in Gurgaon.

As a Team Leader, you’ll utilize your team management and communication skills to foster a positive and productive work environment. This role also requires strong reporting skills, specifically in areas such as Shrinkage, Attrition, Quality, SLA, NPS, AHT, and CSAT. If you have a background in the BPO industry and a passion for employee development and performance reviews, this full-time role in Gurgaon could be the perfect fit for you!

Responsibilities of the Team Leader in Gurgaon

This full-time position involves a range of responsibilities centered around leadership and team development. As a Team Leader in Gurgaon, you will:

• Oversee the day-to-day activities of the team to ensure smooth operations and consistent performance.
• Inspire and motivate the team to achieve organizational goals, fostering a culture of excellence.
• Develop and implement timelines to achieve targets effectively, ensuring projects are completed on time and within budget.
• Delegate tasks to team members based on their strengths and expertise, promoting individual growth and development.
• Conduct training sessions to maximize team members’ potential, improving their confidence, product knowledge, and communication skills.
• Conduct quarterly performance reviews to assess team members’ progress and provide constructive feedback for improvement.
• Play a key role in the company’s growth by leading a successful team and contributing to process improvements.
• Create a positive working environment that inspires the team and enhances productivity, fostering collaboration and teamwork.

Essential Skills for Full-Time Team Leader Roles

To excel in this Team Leader position, the following skills are essential:

• Proven experience in team management and leadership
• Excellent communication skills, both written and verbal
• Proficiency in handling reports such as Shrinkage, Attrition, Quality, SLA, NPS, AHT, and CSAT
• Strong people management skills with the ability to motivate and inspire a team
• Experience managing a team of 15 to 20 FTEs
• Background in BPO operations is preferred

Benefits of Joining Ferns and Petals as a Team Leader (Gurgaon)

We offer a competitive salary and benefits package for our Full-Time Team Leader positions in Gurgaon, along with opportunities for career growth and development. As a valued member of our team, you will enjoy:

• A supportive and collaborative work environment
• Opportunities for professional development and training
• Competitive salary and benefits package
• The chance to make a real impact on the success of our organization

How to Apply for the Team Leader Position

If you are a highly motivated and experienced leader with a passion for team development, we encourage you to apply for this Team Leader position. Please submit your resume and cover letter online through our careers page.

Ferns and Petals is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees.

Ready to take the next step in your career? Apply now for Team Leader opportunities in Gurgaon!