Customer Service Associate – Query Management
Job No: AIOC-S500859 | Location: Mumbai | Full-Time
About Accenture
Accenture is a leading global professional services company, specializing in digital, cloud, and security solutions. With unmatched experience across diverse industries, we offer Strategy & Consulting, Technology & Operations, and Accenture Song—all powered by a vast network of advanced technology centers. We’re a team of 699,000 people committed to innovation and client success across 120+ countries. Learn more at www.accenture.com
Job Description
As a Customer Service Associate, you’ll be the first point of contact for our clients, providing comprehensive support for billing, package-related, and technical queries. This role demands excellent communication, problem-solving, and multitasking skills. You’ll personalize interactions, manage productivity, and identify potential sales opportunities. Accuracy, ownership, and a willingness to embrace feedback are crucial. You will be working within our Service Desk team acting as a Single Point of Contact (SPOC) for clients. This role may require working across various support channels including phone, chat, and email.
Responsibilities
- Provide end-to-end customer support for billing, package, and technical issues.
- Personalize interactions and build strong client relationships.
- Manage productivity and identify sales opportunities.
- Utilize various applications and adhere to compliance measures.
- Collaborate with other support teams to resolve issues efficiently.
- Maintain accurate documentation and track incidents.
- Ensure quick and accurate resolution of customer queries.
Qualifications
- Any Graduation
- 0-1 years of experience
- Strong customer service skills
- Excellent verbal English proficiency
- Ability to multi-task effectively
- Analytical and problem-solving skills
- Teamwork and collaboration skills
- Exceptional attention to detail
- Adaptability and flexibility
- Ability to perform under pressure
- Positive attitude and quick learner
- Punctual and disciplined
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Ready to embark on a rewarding career at Accenture? Submit your application today!
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