About Senses Electronics Private Limited
Senses Electronics Private Limited is a dynamic and growing company in the education technology sector based in Bhukum, Pune. We are seeking a highly motivated and skilled Customer Support Executive to join our team.
Job Overview
As a Customer Support Executive, you will play a crucial role in ensuring the smooth and efficient installation of our interactive panels. This involves coordinating installation teams, managing projects, and providing exceptional customer service. This is a hands-on position requiring both technical expertise and strong leadership skills.
Responsibilities
- Plan and assign daily tasks to installation technicians based on project schedules.
- Coordinate site surveys and pre-installation assessments.
- Supervise installation activities, ensuring compliance with technical standards and safety protocols.
- Train and guide technicians on best practices for panel mounting and client handling.
- Ensure correct and secure mounting of interactive panels according to manufacturer guidelines.
- Monitor team performance, attendance, and job quality.
- Act as the point of contact for clients during the installation process.
- Resolve on-site technical or operational issues.
- Maintain tools, installation kits, and manage inventory of mounting accessories.
- Ensure timely documentation, site reports, and customer sign-offs.
- Coordinate with project and sales teams for scheduling and feedback.
Qualifications & Skills
- ITI/Diploma/Degree in Electrical, Electronics, or a related technical field.
- At least 1 year of experience in AV or IT equipment installation, including team management experience.
- Strong understanding of wall mounting techniques, safety standards, and AV connectivity.
- Excellent leadership and communication skills.
- Ability to manage multiple projects and teams across various locations.
- Problem-solving skills and a customer-first attitude.
- Willingness to travel to installation sites as required.
- Computer proficiency
- Fluency in Hindi and Marathi
Benefits
We offer a competitive salary of ₹20,000 – ₹22,000 per month, along with meal benefits, PF, and medical benefits. This is a full-time position with a 6-day work week (day shift).
Apply Now
If you are a results-oriented individual with a passion for technology and customer satisfaction, we encourage you to apply. Please submit your resume and cover letter to [Insert Application Email or Link Here].
📋 Apply for this Position
Click to apply for this position
