Customer Success Associate Jobs in Gurgaon – Full-Time Opportunity
Customer Success Associate: Your Next Career in Gurgaon
Looking for Customer Success Associate opportunities in Gurgaon? This Full-Time position at Orrica Edge offers a challenging and rewarding career for professionals with a passion for customer satisfaction. We are seeking a dynamic individual to join our team and contribute to our continued success in providing exceptional customer support.
As a Customer Success Associate, you will utilize your excellent communication skills and experience in a voice process environment to resolve customer issues and ensure their satisfaction. This role also requires candidates to understand International Voice Calls. If you have a background in Healthcare and a knack for problem-solving, we encourage you to apply for this exciting opportunity. We’re also offering great Career Growth opportunities.
Responsibilities of a Customer Success Associate in Gurgaon
This Full-Time role involves several key responsibilities aimed at ensuring customer satisfaction and efficient issue resolution. A Customer Success Associate at Orrica Edge will:
- Handle inbound and outbound International Voice Calls professionally.
- Understand customer needs and provide timely and accurate resolutions.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Document customer interactions and update internal systems regularly.
- Collaborate with internal teams to resolve complex issues related to client care.
- Deliver consistent performance against key metrics (response time, accuracy, customer satisfaction).
- Manage escalations effectively while maintaining composure and professionalism.
Long-Tail Keyword: Providing Excellent Customer Interactions
Our Customer Success Associate team focuses on delivering excellent customer interactions and building lasting relationships with our clients.
Customer Success Associate Requirements
To be considered for this Full-Time Customer Success Associate role in Gurgaon, candidates must meet the following requirements:
- Experience: Minimum 1 year in an International Voice Process (Healthcare background preferred)
- Language Proficiency: C1 Level English (Excellent grammar and pronunciation)
- Communication Skills: No MTI (Mother Tongue Influence) or RTI (Regional Tongue Influence)
- Ability to manage escalations effectively
- Strong problem-solving skills
- Ability to work in Rotational Shift
Benefits of Working as a Customer Success Associate in Gurgaon
Working as a Customer Success Associate at Orrica Edge in Gurgaon offers numerous benefits, including competitive salary, opportunities for professional growth, and a supportive work environment. This is a full-time, in-office position, ensuring a collaborative and dynamic work atmosphere.
How to Apply for Customer Success Associate Role
If you meet the requirements and are excited about the opportunity to join our team as a Customer Success Associate, please submit your application through the Unstop platform. We look forward to hearing from you!
Orrica Edge is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Apply now for Customer Success Associate Jobs in Gurgaon and start your career with Orrica Edge!
