Customer Support Team Leader Jobs in Pune
Customer Support Team Leader: Exciting Opportunities in Pune’s Finance Sector
Looking for Customer Support Team Leader opportunities in Pune? This Full-Time position at Ravindra Bharti Education Institute Private Limited offers a dynamic environment where you can leverage your customer service skills in the fast-paced stock market and mutual funds industry.
This Customer Support Team Leader role requires strong skills in Customer Support, TeleCaller operations, and Query Resolution. Ideal candidates will have a solid understanding of Computer Knowledge and experience with Domestic Calling. Those looking for career growth in the Finance Jobs sector are encouraged to apply. Ravindra Bharti Education Institute Private Limited is seeking a motivated individual to lead our team in providing exceptional customer service.
Full-Time Customer Support Team Leader Jobs in Pune – Responsibilities
As a Customer Support Team Leader, you will be responsible for:
- Handling customer calls in a professional and efficient manner
- Addressing customer queries, concerns, and complaints with a problem-solving approach
- Maintaining accurate records of customer interactions and follow-ups
- Providing timely and relevant information to customers to resolve their issues
- Working collaboratively with other teams to escalate and resolve complex issues
- Meeting performance targets, including call handling time, customer satisfaction, and issue resolution rates
Essential Skills for Customer Support Roles
Excelling in Customer Support Jobs requires a specific skillset that allows you to effectively manage customer interactions and contribute to a positive customer experience. At Ravindra Bharti Education Institute Private Limited, we look for candidates who demonstrate proficiency in the following:
- Customer Support: Proven ability to assist customers with inquiries, issues, and requests.
- TeleCaller: Experience in making and receiving calls to provide information and support.
- Query Resolution: Skill in identifying, analyzing, and resolving customer queries efficiently.
- Computer Knowledge: Basic computer literacy for data entry and system navigation.
- Domestic Calling: Familiarity with local call procedures and etiquette.
- Call Center experience: Understanding of call center metrics and operations.
- Client Communication: Excellent verbal and written communication skills for clear and effective interaction.
Requirements for Customer Support Team Leader Jobs in Pune
- Graduate degree or higher
- 1-5 years of experience in Customer Support or as a TeleCaller
- Excellent Query Resolution skills
- Proficient in Computer Knowledge
- Experience with Domestic Calling
- Fluency in Hindi and Marathi
Benefits of Full-Time Jobs in Pune with Ravindra Bharti
This Full-Time Customer Support Team Leader position in Pune offers competitive compensation ranging from ₹15,000 to ₹25,000 per month, along with Provident Fund (PF) benefits. This is an excellent opportunity to join a growing team in Pune and advance your career in the Finance Jobs sector.
How to Apply for Customer Support Team Leader Role
Interested candidates are encouraged to apply for this Customer Support Team Leader position by submitting their resume and cover letter through the application portal. Shortlisted candidates will be contacted for an interview to discuss their qualifications and experience in more detail. This is a Full-Time opportunity located in Pune.
Find More Entry Level IT Jobs in Mumbai – Related Positions
If this specific Customer Support Team Leader position doesn’t quite align with your expertise, consider exploring other related opportunities in the IT and Finance sectors. Ravindra Bharti Education Institute Private Limited is continually expanding, and we regularly seek talented individuals with diverse skill sets.
Apply now for Customer Support Team Leader jobs in Pune and take the next step in your career!
