Deputy Manager – Customer Care – Mahindra & Mahindra (Pune)
Deputy Manager – Customer Care Jobs in Pune – Full Details
Looking for Deputy Manager – Customer Care opportunities in Pune? This Full-Time position at Mahindra & Mahindra offers an exciting career in the automotive and customer service industry.
As a Deputy Manager – Customer Care, you will utilize skills in Dealer Management, Service Delivery, and Warranty Management. This Full-Time role is within the automotive industry and requires a strong understanding of Technical Problem Solving and a focus on achieving high Customer Satisfaction.
Responsibilities
As Deputy Manager – Customer Care your responsibilities include:
- Overseeing all Customer Care processes, including Dealer Management and on-field Service Delivery.
- Implementing and ensuring adherence to service processes at channel partner levels.
- Guiding and training service mechanics for technical problem solving.
- Addressing critical customer complaints and monitoring customer satisfaction levels.
- Developing service schemes to increase dealer profitability.
- Meeting spare parts targets and ensuring timely order execution.
- Driving improvement action plans to meet dealer CSI score targets.
- Providing feedback on competitor service schemes.
- Ensuring adherence to the warranty claims process.
- Conducting periodic service audits.
Entry-Level Customer Care Jobs in Pune – Grow Your Career
Mahindra & Mahindra is seeking a motivated individual for customer care jobs in Pune to contribute to our customer satisfaction and service excellence initiatives.
Requirements
- Bachelor’s degree in Technology, Engineering, or Diploma in Engineering .
- 1-4 years of relevant experience as a Customer Care Manager.
- Minimum 1 year of on-roll field service experience.
- Working knowledge of tractors, farming, and implements.
- Experience handling business volume of spares and oil.
Benefits of Full-Time Deputy Manager – Customer Care Jobs in Pune
This Full-Time Deputy Manager – Customer Care position in Pune at Mahindra & Mahindra offers a competitive salary and benefits package. Join our team and contribute to a dynamic and growing organization. Work in office at our Pune location.
Additional Information
- Job Location: Pune
- Experience: 1-4 years
- Job Type: In Office
- Job Timing: Full Time
How to Apply for Deputy Manager – Customer Care Position
To apply for this Deputy Manager – Customer Care position, please submit your resume and cover letter through our online portal. We are actively reviewing applications for jobs in Pune, specifically for this full-time role.
Mahindra & Mahindra is an equal opportunity employer.
If you’re seeking Deputy Manager – Customer Care jobs in Pune and are ready to contribute to a leading automotive company, apply today!
