Customer Service Associate – Query Management
Accenture, a global leader in digital, cloud, and security services, is seeking a highly motivated and customer-focused individual to join our dynamic Service Desk team in Mumbai as a Customer Service Associate. In this role, you will be the primary point of contact for clients, resolving their queries and ensuring a positive customer experience.
About Accenture
Accenture is a leading global professional services company, delivering innovative solutions across various industries. With a vast network and diverse talent pool, we empower our people to create value and shared success for our clients and communities. Learn more at www.accenture.com
Responsibilities
As a Customer Service Associate, your key responsibilities will include:
- Providing end-to-end support to clients regarding billing, packages, and technical issues.
- Personalizing customer interactions and building strong client relationships.
- Managing productivity effectively and identifying sales opportunities.
- Demonstrating strong attention to detail, ownership, and a willingness to receive feedback.
- Multitasking efficiently across various applications while adhering to compliance measures.
- Collaborating with other support teams to resolve issues promptly.
- Ensuring proper documentation, notification, and follow-up of all incidents.
- Working across multiple support channels (phone, chat, email) as needed.
Qualifications
We are looking for candidates who possess:
- Any Graduation
- 0-1 year of experience (Entry-level candidates encouraged to apply)
- Strong customer service skills and excellent verbal English proficiency
- Proven ability to multitask and utilize different applications and tools
- Strong analytical and problem-solving skills
- Teamwork and collaboration skills
- Exceptional attention to detail and ownership
- Adaptability, flexibility, and the ability to perform under pressure
- Positive attitude, quick learning ability, punctuality, and discipline
Benefits
Accenture offers a comprehensive benefits package including competitive salary, health insurance, paid time off, and opportunities for professional development.
To Apply
If you are a highly motivated and customer-centric individual who thrives in a fast-paced environment, we encourage you to apply. Submit your resume and cover letter through the online application portal.
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