Assistant Manager Customer Service – Remote Opportunity
Assistant Manager Customer Service Jobs in Bangalore – Full Details
Looking for Assistant Manager Customer Service opportunities in a Remote Jobs setting? This Full-Time position at Genpact offers a chance to lead a dynamic team and drive exceptional customer support.
As an Assistant Manager Customer Service, you’ll leverage your skills in Customer Service, Team Management, and Data Analysis to optimize performance and enhance customer experience. This role involves utilizing your expertise in BPO and Contact Center operations to implement effective Solution Design and improve key performance indicators.
Responsibilities of a Remote Assistant Manager Customer Service
In this role, you will lead and inspire a high-performing team responsible for delivering exceptional customer support. You will use your Communication Skills to coach team members and foster a culture of continuous improvement. The ideal candidate will proactively identify customer improvement opportunities and turn them into actionable solutions to improve Customer Experience.
Key Responsibilities:
- Lead and inspire a team of Customer Service representatives.
- Monitor team performance and identify areas for improvement.
- Coach team members to develop their Customer Service skills.
- Provide hands-on guidance to build team independence.
- Collaborate with teams on product and Process Improvement initiatives.
- Identify and implement customer improvement solutions.
- Manage escalations and gain insights into user challenges.
- Monitor customer experience metrics using dashboards and contact center tools.
- Facilitate weekly huddles to focus on key topics and metrics.
- Analyze trends and use Data Analysis to make recommendations.
- Act as the voice of the customer to stakeholders.
Requirements for Assistant Manager Customer Service Jobs
To be successful in this Assistant Manager Customer Service role, you will need the following qualifications:
- Any graduate degree.
- Relevant experience in managing teams in a contact centre, BPO, or Vendor Management environment.
- Fluency in English (verbal and written).
- Strong knowledge of Solution Design processes, operating models, and contact centre technology.
- Proven ability in Data Analysis and reporting.
Benefits of Work from Home Assistant Manager Customer Service positions
Genpact offers a comprehensive benefits package for its Full-Time employees, including competitive salary, health insurance, and paid time off. This Remote Jobs opportunity allows you to work from the comfort of your home while making a significant impact on customer satisfaction and team performance.
How to Apply for Assistant Manager Customer Service Role
Interested in this Assistant Manager Customer Service position? Apply now through the Genpact careers page. We look forward to receiving your application!
If you’re seeking Assistant Manager Customer Service opportunities and are located in Bangalore or looking for Remote Jobs, this is an excellent opportunity to join a leading global company. Apply today and take the next step in your career!
