Deputy Manager – Customer Care Jobs in Pune – Full-Time

Deputy Manager – Customer Care at Mahindra & Mahindra – Pune, India

Looking for Deputy Manager – Customer Care opportunities in Pune? This Full-Time position at Mahindra & Mahindra offers an exciting chance to manage customer care processes and enhance dealer relationships. We are seeking a motivated professional to join our team and drive customer satisfaction.

This role demands a strong understanding of customer care processes, service delivery, and warranty management. Successful candidates will leverage skills in technical problem solving and contribute to enhanced service infrastructure at our channel partners. Ideal applicants will have experience in dealer management and increasing customer satisfaction in the automotive or related industry. This is a fantastic opportunity to build your career with Mahindra, focusing on customer service excellence and dealer profitability.

Full-Time Deputy Manager – Customer Care Responsibilities in Pune

As a Deputy Manager – Customer Care, you will be responsible for overseeing customer care activities, managing dealer relationships, and ensuring efficient service delivery across the Pune region. This role is critical for maintaining high levels of customer satisfaction and driving business growth through effective customer care processes. You’ll also be involved in implementing service schemes to improve dealer profitability.

Key Responsibilities for Customer Care Manager

• Overall responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management.
• Implementation of all processes and systems related to the service function at channel partners level.
• Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partners level.
• Guide and conduct on-the-job training of the Service Mechanics for technical problem solving and debottlenecking at the dealerships.
• Attend and resolve critical customer complaints and measure of customer satisfaction level.
• Work towards and increase dealer profitability by service schemes like service packages, service coverage improvements, free services, post warranty jobs, annual maintenance contracts.
• Ensure meeting spare targets of all channel partners and company promoted oil targets.
• Ensure coordination for timely spare parts orders execution for channel partners.
• Ensure dealer CSI score targets are met by driving improvement action plans.
• Provide feedback on competition’s new service schemes launched to the head of service and the Zonal/ Regional Customer Care Manager.
• Provide timely and qualitative Product feedback about critical and new defects to HO Product Monitoring Cell.
• Ensure warranty claims process adherence at the channel partners level.
• Ensure installation and establishing the entire service infrastructure, systems, and processes at new dealerships.
• Conducting service audits periodically as per the company norms.
• Ensure Product training of the dealer, workshop manager, and service mechanics

Deputy Manager – Customer Care Requirements – Jobs in Pune

To be considered for this Full-Time Deputy Manager – Customer Care position in Pune, candidates should possess the following qualifications:

• Bachelors of Technology; Bachelor of Engineering; Diploma in Engineering; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelors of Technology in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture
• 1-4 Years of relevant experience as CCM
• Minimum 1 year of on roll field service experience handling 7-10 dealers / workshops branches.
• Working Farm Knowledge of Tractors, Farming and Implements.
• Handling business volume of Spares and Oil of minimum 2 crore revenues
• Strong understanding of Dealer Management principles.
• Excellent communication and interpersonal skills.
• Proven ability to improve customer satisfaction.

Benefits of Working as a Deputy Manager in Pune (Full-Time)

Mahindra & Mahindra offers a comprehensive benefits package to its employees. This Full-Time role in Pune provides opportunities for professional growth and development, along with a competitive salary and benefits. Join our team and contribute to our continued success in the automotive industry.

How to Apply for Deputy Manager – Customer Care Position

Interested candidates are encouraged to apply for this Deputy Manager – Customer Care role through the Mahindra & Mahindra careers page. Please submit your resume and cover letter highlighting your relevant experience and skills.

Looking for Deputy Manager – Customer Care positions in Pune? Apply now and join the Mahindra & Mahindra team!